Refund policy

At Race Supply Shop, we aim to ensure complete customer satisfaction. Our return policy is designed to give you peace of mind and confidence when shopping with us.

1. Easy Returns & Timeframe

• Timeframe: You may request a return within 14 calendar days of receiving your item.
• Condition: Items must be returned unused, undamaged, and in resealable condition, in their original packaging with all tags, seals, hardware, and manuals intact.
• Exclusions & Non-Returnable Items:

• • Custom & Special Orders: Custom-machined parts, made-to-order components, or items specially ordered from manufacturers upon request cannot be returned or cancelled once processed.
  • Electronic & Electrical Components: Sensors, wiring harnesses, ECUs, and tuning modules are non-returnable once the manufacturer's seal or original packaging is opened/broken.
  • Fitted or Installed Hardware: Any racing hardware, mechanical components, or body panels that show signs of test-fitting, mounting, or installation will not be accepted for return.
  • Clearance & Sale Items: All items purchased under clearance, closeout, or final sale promotions are strictly non-returnable and non-refundable unless defective.

2. Return Shipping & Pickup Logistics

• Standard Returns: Customers are responsible for all return shipping charges, freight fees, and duties. Original shipping charges paid at checkout are strictly non-refundable.
• Damaged, Defective, or Incorrect Items: If an item arrives damaged, defective, or incorrect, Race Supply Shop will cover 100% of the return shipping costs. We will arrange a prepaid collection via our preferred courier or reimburse pre-approved shipping fees upon inspection.
• Reporting Window: Any claims for transit damage, missing items, or incorrect items received must be reported to our customer service team within 48 hours of physical delivery.
• Required Proof for Inspection: To initiate a claim, you must provide clear visual proof, including:

• • Photos/videos of the unboxing process and the damaged or incorrect item.
  • Photos of the outer shipping box showing the courier label clearly.
  • Photos of the original item packaging and manufacturer seals intact.
• Verification: Items must remain unused and in their original packaging. We reserve the right to decline claims or refunds if items are discarded, installed, or altered prior to our verification process.
• Large, Heavy, or Oversized Items: Due to the specialized nature of heavy automotive hardware, large items must be shipped back via an approved trackable freight carrier or dropped off directly at our Subang Jaya warehouse by appointment. Return logistics must be pre-approved by our team before dispatch.

3. Geographical Coverage

• Peninsular Malaysia: Standard returns and courier pickups (for defective/damaged claims) cover all major regions.
• East Malaysia (Sabah & Sarawak): Courier pickups are subject to courier accessibility. Customers may be required to drop off items at a designated courier branch.
• International Orders: We process international returns exclusively for select Asia-Pacific countries. International customers bear all return freight costs, custom duties, and import taxes unless the item was sent damaged or incorrect. Original shipping fees are non-refundable.

4. Processing Time & Refunds

• Inspection: Returns are inspected within 3 to 5 working days of arriving at our warehouse.
• Refund Method: Approved refunds will be issued via FPX online banking, credit/debit card, or store credit.
• Non-Refundable Fees: Original shipping costs paid at checkout are non-refundable.

5. Return Address & Logistics

All approved physical returns must be sent to:

Race Supply Shop Sdn. Bhd.
Lot 754, Sublot No. 15, Jalan Subang 3,
Taman Perindustrian Sungai Penaga,
47500 Subang Jaya, Selangor, Malaysia.

Contact: +60 17 815 2937

Please ensure your return package clearly states your Order Number, Full Name, and Contact Number.

6. Proof of Return & Liability

• Customer Responsibility: Customers are responsible for securely packaging items to prevent damage during transit.
• Tracking: For self-arranged returns, please use a tracked consignment service. Race Supply Shop is not liable for items lost or damaged in transit back to our facility without valid proof of delivery/tracking.

7. Additional Terms

• Original shipping fees paid at checkout (if any) are non-refundable.
• Return policies detailed here apply strictly to retail orders placed directly through our official website. Orders placed via third-party platforms or offline channels follow their respective purchase agreements.

How to Initiate a Return

1. Log in to your account on our website.
2. Go to My Orders, select the relevant order, and click Request Return.
3. Fill in the reason for return and upload relevant photos if required.
4. Our team will review your request and send pickup/drop-off instructions within 2 working days.

If you checked out as a guest or need assistance, please contact our customer service team at info@racesupplyshop.com or WhatsApp +60 17 815 2937.